Care coordination infrastructure
No patient should get lost between departments.
Relay uses AI agents to track every important healthcare handoff — from diagnostic results and referrals to specialist intake and scheduling — until the right team takes ownership and the patient knows what happens next.
Built for specialty practices, care teams, and health systems managing complex patient handoffs.
Maria Chen
Biopsy follow-up
Biopsy completed
Sep 14 · 9:08 AM
Pathology finalized
Sep 17 · 8:42 AM
Physician reviewed
Sep 17 · 10:04 AM
Routing discrepancy detected
Intended: GI Oncology · Received: General GI
Correction initiated
Sep 17 · 10:22 AM
Current location
GI Oncology Intake
Current owner
Oncology Referral Team
Current status
Clinical review
Next expected step
Scheduling outreach
Expected by
Tomorrow · 4:00 PM
Agent activity
10:18 AM
Routing mismatch detected
10:22 AM
Transfer request created
10:47 AM
GI Oncology confirmed receipt
10:49 AM
Patient status updated
The problem
Healthcare still loses patients in the handoff.
A report can be finalized.
A referral can be sent.
A department can receive it.
And the patient can still have no idea where their case is, who owns it, or what is supposed to happen next.
01
Sent does not mean received.
A referral can leave one system without anyone confirming the correct destination took ownership.
02
Received does not mean acted on.
Cases can sit in queues while each team assumes another team is handling the next step.
03
Patients become the tracking system.
When coordination breaks down, patients and families are often forced to call multiple departments just to understand what is happening.
Closed-loop handoffs
Every case has a location, an owner, a next action, and a deadline.
Relay turns fragmented referrals and diagnostic follow-up into a continuously tracked workflow.
Know where it is
See the current department, queue, team, and workflow state instead of a generic “processing” status.
Know who owns it
Make responsibility visible so every handoff has a clear accountable team.
Know what happens next
Track the expected next action, required documents, acknowledgment status, and timing.
Verify that it happened
AI agents confirm outcomes rather than assuming a handoff succeeded because something was sent.
How it works
AI agents that follow the workflow all the way through.
Step 1
Observe
Relay watches referral events, diagnostic results, documents, and workflow updates.
Step 2
Reconcile
The system compares intended destination, actual destination, current ownership, and expected next steps.
Step 3
Verify
Agents confirm whether the receiving team acknowledged the case and whether required actions occurred.
Step 4
Escalate
If a case stalls, routes incorrectly, or misses an expected handoff, Relay surfaces it for action.
Step 5
Update
Providers and patients see a clear, current status instead of having to chase information manually.
Case detail
From “referral sent” to a complete chain of custody.
relay / cases / RF-20931
Daniel Carter
Post-pathology GI Oncology Consultation
Intended destination
GI Oncology
Actual destination
General Gastroenterology
Origin
Primary Care
Current owner
General GI Referral Queue
Next action
Transfer to GI Oncology
SLA
1h 42m remaining
Chain of custody
9:08 AM
Referral created
9:11 AM
Documents attached
9:18 AM
General GI received referral
9:19 AM
Destination mismatch detected
9:21 AM
Transfer initiated
9:44 AM
GI Oncology acknowledged receipt
9:46 AM
Patient updated
One operational view for the care team.
See every active case, handoff, exception, and pending action without relying on fragmented inboxes and manual follow-up.
12
referrals need attention
4
routing mismatches
7
awaiting acknowledgment
1
overdue escalation
A clear answer for the patient.
Instead of calling multiple departments, patients can understand where their case currently is and what happens next.
Your referral
- Pathology completed
- Physician reviewed
- Referral submitted
- Routing corrected
- GI Oncology Intake
Current status
Clinical review
Next step
Scheduling will contact you
Expected
By tomorrow
Nothing is required from you right now.
More than status tracking
The difference is verification.
Traditional workflow
- Referral sent
- Status: Processing
- Manual phone calls
- Unclear ownership
- Problems found late
Relay
- Referral sent
- Destination verified
- Owner identified
- Next action tracked
- Patient updated
- Exceptions escalated
The goal is not to create another dashboard.
The goal is to make every important handoff observable and accountable until the loop is closed.
Use cases
Start with the highest-stakes transitions.
01
Biopsy follow-up
Track pathology-to-specialist handoffs and prevent referrals from disappearing between departments.
02
Abnormal imaging
Make sure findings requiring follow-up reach the correct care pathway.
03
Specialist referrals
Track intake, document completeness, acknowledgment, and scheduling.
04
Post-discharge care
Keep follow-up tasks visible across teams after a patient leaves the hospital.
Planned interoperability
Designed to work with existing healthcare workflows.
Relay is being designed as a coordination layer around the systems care teams already use — not a replacement for the EHR.
Designed to support
Our principle
Healthcare should not require an unusually persistent patient to prevent an administrative mistake from becoming a medical delay.
Relay is being built around one principle:
No important patient handoff should disappear into a queue without a clear owner, next action, and path to resolution.
Help us build the coordination layer healthcare is missing.
We are speaking with specialty practices, care teams, and health systems that manage complex referrals and diagnostic follow-up.
Early design partners will help shape the workflows, integrations, and operational model.